At GreenHaven Studios, our ultimate goal in the shipping process is to have our furniture arrive safely to the final destination - you. Without your help, this process has the potential to create customer dissatisfaction with our products or service that is unnecessary. We are proud of our furniture and when the items leave our warehouse, they have been carefully finished and packaged to ensure a safe arrival to you. With proper handling by our selected delivery service, a safe arrival will be the end result.

Shipping is an additional fee. Usual transit time is 5-15 business days. We ship using a "white glove" service, and we blanket wrap all our furniture (to reduce the amount of packaging waste and to give you the ability to inspect your property upon arrival). All of our pieces ship directly from our service provider in NC unless otherwise specified. Please take the time to review the shipping process so that you have the best customer experience possible.

Q. How much is freight?
A. We charge a flat shipping rate anywhere in the US – any number of pieces.

Q. Why do you use "blanket wrapping"?
A. We recommend this blanket wrap shipping option for several reasons. First, our customers have great praise for the high level of personal service they receive with this method. A delivery team brings your furniture into your home and waits while you inspect it for any possible shipping damage. Second, the furniture is blanket wrapped, and there is no packaging material to dispose of - so the environmental benefit is substantial. Third, blanket wrapped shipping results in less damage and therefore greater customer satisfaction.

Q. What preparations can I make prior to my delivery?
A. The shipment will be brought into your home, unpacked and set up in your room of choice (includes up to 45 minutes of minor assembly and up/down one flight of stairs.) We ask that you clear the area between the entryway and the room(s) in which they would like the furniture placed, as well as, the room itself be cleared out prior to our arrival. We also ask you to measure the pathways, stairways, etc. to make sure the furniture they have ordered can be easily placed into the location they choose. The delivery service requires 3" of clearance on all sides of the furniture in order to make the placement without risk of damage to your home or furniture. This is communicated to you again during the confirmation call by a delivery customer service representative.

Q. Will the delivery service call to give me a delivery window?
A. Yes. The day before delivery, the Delivery Customer Care staff will call with a four-hour window and upon request, will provide a same day half hour or one-hour call to alert you that the driver is on his way. The professional and polite uniformed drivers are fully trained to provide exceptional customer service. The delivery teams are experienced in the movement of furniture and how to install furniture.

Q: What if something happens after my furniture is scheduled and I cannot be home?
A: Being available for your delivery is the most critical factor in the process. Once you confirm that you will be available during the scheduled timeframe, your furniture is loaded in sequence for delivery and if you are not able to accept during the scheduled timeframe, your furniture may experience additional transportation and handling and you may incur additional charges or a re-delivery fee. If unforeseen circumstances occur, please call the delivery service at 336-472-5000 as soon as possible so that together, we can discuss alternatives.

Q. What about delivery and set up of my furniture?
A. The drivers are on a very tight schedule. They will place your furniture where you want it but cannot move it from place to place. Assembly will include attaching mirrors to supports, putting beds together, installing crowns, table legs, reversing drawer hardware etc. They can not assemble knocked down furniture, level furniture on carpets, or hook up televisions, DVD players, stereos, etc. They cannot move or dispose of your existing furniture or move it out of your room.

Q. What if there is damage to my freight?
A. Please make sure you inspect your order right away. It is the customer’s responsibility to inspect each item for damage as it is being brought into your residence. After all of your furniture is delivered, the driver will ask you to sign the delivery receipt and you will receive a copy. Please note any damages or defects on the freight bill. If there are damages (including damage to your home or yard,) the driver, will stay at your home, will contact the delivery customer service department and you will speak with a representative who will advise you based on your particular circumstances.

Normally, damaged or defective merchandise has to be returned for handling. All returned items are automatically placed in priority status. If you have one piece damaged, please do not refuse your entire order as this causes the undamaged furniture to have to be re-transported and re-handled several times resulting in greater risk of damage. If you refuse undamaged furniture, you may be subject to re-delivery charges and storage fees by the delivery service. Also, please remember that the drivers cannot determine proper procedures for correcting the situation and cannot obligate GreenHaven Studios for anything related to your shipment. The delivery customer service personnel, who are on duty seven days per week will assist you with this. Above all, we will do our very best to assist you if damage has occurred.